Question 1

Is EventCloud free for planners?

Accepted Answer

Yes. Creating an account, building event boards, browsing vendors and venues, sending inquiries, collecting quotes, managing to-dos and budgets, publishing an event website, and collecting RSVPs are all free. The only paid planner add-on is the AI subscription, which unlocks the AI Planner and Concierge sourcing.

Question 2

How do I find the right vendors?

Accepted Answer

Search by category, city, date and budget, then shortlist to an event board. You can message several vendors at once with a single inquiry, compare quotes side by side, and track every conversation on the Vendor Tracking board so nothing slips.

Question 3

What does the AI Planner actually do?

Accepted Answer

It knows your event board — the date, guest count, budget, vendors you've contacted and tasks outstanding — and works from that. It drafts vendor emails, builds timelines, flags budget gaps, and suggests what to do next. It never recommends businesses outside EventCloud and it never sends anything without your approval.

Question 4

Do I pay vendors through EventCloud?

Accepted Answer

You can. Vendors who have completed payout onboarding can send invoices you pay by card in the app, with signed contracts and a payment schedule attached. Vendors can also invoice you directly off-platform if you both prefer.

Question 5

What is a Smart File?

Accepted Answer

It's the single page where a booking lives: the proposal, the contract terms, both signatures, the payment schedule and the invoices. You and the vendor see the same thing, and you can share a read-only link with a partner, parent or co-planner.

Question 6

Can I collaborate with a partner or family member?

Accepted Answer

Yes. Share a booking with a collaborator link, or share your published event website and registry with anyone. Full co-editing of a board is available for professional planners managing client events.

Question 7

How does the event website and RSVP work?

Accepted Answer

Every board can publish a guest-facing website with your own web address, an optional password, schedule, gallery, map and RSVP form. You can collect meal choices, dietary notes and plus-ones, then export the guest list as a CSV.

Question 8

Can I send digital invitations?

Accepted Answer

Yes. Choose from four invitation designs, send save-the-dates first and invitations later, and allow plus-ones per guest. Guests RSVP straight from the email.

Question 9

What happens if a vendor cancels?

Accepted Answer

Your cancellation terms are recorded in the booking, so both sides know what was agreed. If something goes wrong, open a dispute from the booking and our team reviews the file, the messages and the payment history.

Question 10

Is my information private?

Accepted Answer

Your board, budget, guest list and messages are visible only to you and the people you explicitly share with. Vendors only see the details you include in an inquiry. Read the Privacy Policy for the full picture.

Question 11

How much does it cost to list my business?

Accepted Answer

A Basic listing is free forever: a public profile, photos, and inbound inquiries. Featured is $49/month and adds search boost, richer analytics and priority placement. Premium is $99/month and unlocks everything, including Spotlight, storefront selling and the AI tools.

Question 12

Why does my business need to be verified?

Accepted Answer

Verification is what makes planners trust the marketplace. We check that a real business exists behind the listing before your profile goes live. Most reviews are completed within two business days.

Question 13

What gets me a Verified badge?

Accepted Answer

A verified licence or a current certificate of insurance on file earns the badge. Vendors with at least five reviews in the last 12 months, a 4.5+ average rating and an 80%+ response rate also qualify as a Top Vendor, which is re-evaluated automatically.

Question 14

How do I get paid?

Accepted Answer

Complete payout onboarding once, then send quotes and invoices from your dashboard. Planners pay by card and funds go to your own connected payout account, minus the platform fee shown on every invoice before you send it.

Question 15

How fast do I need to reply to inquiries?

Accepted Answer

Speed is the single biggest factor in winning work here. Your response rate is measured on first replies within four hours and it feeds directly into search ranking and Top Vendor status.

Question 16

Can I decline or pause work?

Accepted Answer

Yes. Set your availability calendar, block dates, or switch your listing to Paused. A paused listing keeps your profile and reviews but stops new inquiries until you turn it back on.

Question 17

Who owns the photos I upload?

Accepted Answer

You do. By uploading, you give EventCloud permission to display them on your profile and in marketing for the marketplace. You can remove them at any time and you must have the right to use every image you post.

Question 18

How do reviews work?

Accepted Answer

Only planners with a confirmed booking can leave a review, so ratings reflect real work. You can publicly respond to any review. We remove reviews that break the Acceptable Use policy, but never simply because they're negative.

Question 19

Can I work with other vendors on the platform?

Accepted Answer

Yes. When two vendors are confirmed on the same event, EventCloud records the collaboration so you can showcase who you've worked with and refer each other future business.

Question 20

What are the referral credits?

Accepted Answer

Refer a planner or another vendor and you earn account credit when they complete their first confirmed booking. Credits appear in your dashboard and apply automatically against subscription charges.

Question 21

How is a venue listing different from a vendor listing?

Accepted Answer

Venues get purpose-built tools: multiple bookable spaces with individual capacities, a date availability calendar, catering and alcohol policies, event-type filters and a preferred-vendor list.

Question 22

My venue is already listed. How do I claim it?

Accepted Answer

Open the listing and choose Claim this venue. We verify you at a business email address on the venue's domain, then hand over full editing control and the inquiry inbox.

Question 23

How do venue inquiries work?

Accepted Answer

Planners send a dated inquiry for a specific space. If that date is already booked or blacked out on your calendar, the inquiry is flagged as a conflict automatically so you can respond honestly and fast.

Question 24

Can I manage inquiries as a pipeline?

Accepted Answer

Yes. Each inquiry moves through New, Responded, Tour scheduled, Proposal sent, and then Booked or Lost, so you always know what needs attention today.

Question 25

Can my team have access?

Accepted Answer

Yes. Add coordinators and staff to the venue with their own logins. Owners control who can edit the listing and calendar.

Question 26

What is a preferred vendor list?

Accepted Answer

It's your approved roster of caterers, planners and other suppliers shown on your public page. Vendors already on EventCloud link straight through; anyone else can be invited to join with one click.

Question 27

Does listing a venue cost anything?

Accepted Answer

Claiming and maintaining a venue listing with the inquiry inbox and availability calendar is free. Paid promotion is optional.

Question 28

Can I keep availability private?

Accepted Answer

Yes. Your calendar drives conflict detection internally; you choose whether specific dates are shown publicly as available or simply hidden.

Question 29

How do I keep my pricing accurate?

Accepted Answer

Set a starting-price range per space rather than a fixed number, and update seasonal minimums whenever they change. Listings with a visible range receive substantially more qualified inquiries.

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